1. Introduction

At Riggsmart, customer satisfaction is very important to us. This Returns & Refunds Policy outlines the conditions under which items can be returned or refunded when purchased through our website.

2. Eligibility for Returns

– Items may be returned within 3 days of delivery.
– Products must be unused, unopened, and in their original packaging.
– Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned unless faulty or damaged. These include:
– Cosmetics and beauty products that have been opened or used
– Fragrances or perfumes that have been unsealed
– Personal care products (e.g., skincare, makeup) once packaging is opened
– Clearance or final sale items marked as ‘non-returnable’

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–21 business days, depending on your financial institution.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with your order details.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item and packaging to process your claim quickly.

7. Return Process

To initiate a return:
1. Contact us at [email protected] with your order number and reason for return.
2. Our team will provide you with return instructions.
3. Pack the item securely and ship it to the address provided by our support team.
4. Keep your return shipping receipt until your refund is processed.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).

9. Order Cancellations

Orders may be cancelled before they are shipped. Once shipped, the standard returns process applies.

10. Contact Us

For questions about this Returns & Refunds Policy, please contact us at:
Email: [email protected]
Phone: 07033562628
Address: 22 Ago Palace Way, Okota, Isolo, Lagos